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Quality; education; expectation; perception; satisfaction; service.Expectativas y percepciones sobre calidad del servicio educativo
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
This research seeks to analyze the expectations and perceptions of learners on the quality of service offered by UNAD in Cartagena. It is assumed that quality refers to the properties and characteristics of possessions or services meet the needs of the consumer, is relative because each person has a different perception of it. If the possessions or service fulfills the expectations of consumers ensures loyalty to the ...
Quality; education; expectation; perception; satisfaction; service.Expectativas y percepciones sobre calidad del servicio educativo
(Sello Editorial UNAD, 2012-12-15)
This research seeks to analyze the expectations and perceptions of learners on the quality of service offered by UNAD in Cartagena. It is assumed that quality refers to the properties and characteristics of possessions or services meet the needs of the consumer, is relative because each person has a different perception of it. If the possessions or service fulfills the expectations of consumers ensures loyalty to the ...