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Visión prospectiva para las Mipymes del subsector artesanal en PastoVisión prospectiva para las Mipymes del subsector artesanal en Pasto
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
This work summarizes the current conditions of the handmade activity in Colombia, framed from the region that leads the activity, south of the country, with the purpose of to structure a real panorama and to visualize the handmade activity as company, with projection of its market in search from a contribution to the Colombian economy as employment alternative and the artisans’ development. Reason why he/she will be ...
Quality; education; expectation; perception; satisfaction; service.Expectativas y percepciones sobre calidad del servicio educativo
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
This research seeks to analyze the expectations and perceptions of learners on the quality of service offered by UNAD in Cartagena. It is assumed that quality refers to the properties and characteristics of possessions or services meet the needs of the consumer, is relative because each person has a different perception of it. If the possessions or service fulfills the expectations of consumers ensures loyalty to the ...
Caso colombiano de las Pymes y su incidencia en la economíaCaso colombiano de las Pymes y su incidencia en la economía Caso colombiano de las Pymes y su incidencia en la economía
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
This is an investigation of reflection, where through a consulting documentary sources provides the incidence of Small and Medium Enterprises (SMEs) in the Colombian economy. The research is supported by data that has been collected by different entities such as Colombian Association of Small Industries (ACOPI) CONFECAMARAS and the National Bureau of Statistics (DANE), to establish the relationship of SMEs to the ...
Estudio del Clima Organizacional en Energías S.A. durante 2011Estudio del Clima Organizacional en Energías S.A. durante 2011
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
This article presents the results from a search developed by a group of students of Opción de Grado, from the program Administración de Empresas in CEAD Zipaquirá at Universidad Nacional Abierta y a Distancia (UNAD), with the purpose of make a diagnosis about the Work climate at Energías S.A. reflecting the employees perception and feelings related to the organizational orientation, corporative image, extern clients, ...
Las empresas de transporte público colectivo urbano en Colombia y la calidad de su servicioLas empresas de transporte público colectivo urbano en Colombia y la calidad de su servicio
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
Sustainable transport arose from the need to ensure mobility, reduce atmospheric pollution and noise emissions and make cities friendly to its inhabitants. With this perspective, the urban public transport (TPCU) has high importance and how it performs in service quality is essential, because if it is right by the companies will be encouraged to use. Therefore, in the present article embodies the history, definitions ...
El directivo organizacional como verdadero líderEl directivo organizacional como verdadero líder
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
The modern organizations required executives who orientate the work team, who are motivating, who make more easy the labors of their collaborators, because in the grade they feel more accompanied, it will be reflect in their productivity. One of the biggest motivations of the individuals is having a boss that supports them, advise them, know them, a boss that is interested in their matters and they feel fully supported ...
Análisis de los factores del éxito de las cooperativas de transporte. Estudio del caso de Cootranslaboyana Ltda.Análisis de los factores del éxito de las cooperativas de transporte. Estudio del caso de Cootranslaboyana Ltda.
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
Cootranslaboyana, created in the South of the Department of Huila in Colombia since 1976, is a successful model of company administrative crisis has been overcome and has remained as a lender of services to its partners and the community in general in inter-municipal transport sector. The research works aim to identify successful practices, taking into account cooperative principles and cooperative social balance.
La innovación en Colombia. ¿Qué reto nos espera?La innovación en Colombia. ¿Qué reto nos espera?
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
This work was developed to provide the reader with new knowledge on the subject of business innovation, having as objectives: to present a first-line and also make discussion of the topic of innovation in Colombia to develop conclusions own by the reader, you have to do with the progress of our country on the issue in question.
It also seeks to raise awareness regarding the merger to be made between company, state and ...
Concepto, aplicación y modelo de prospectiva estratégica en la administración de las organizacionesConcepto, aplicación y modelo de prospectiva estratégica en la administración de las organizaciones
(Universidad Nacional Abierta y a Distancia, UNAD, 2012-12-15)
In a globalized and complex, like today, it is necessary that managers know and use a vital tool for building the future of the organization: strategic foresight. This paper seeks to publicize their origin, the different conceptualizations of foresight, and their applications in various areas, and finally, presents one of the models and methodologies currently used in the development of prospective exercises.
ORGANIZACIONES CIUDADANAS COMO MECANISMOS DE CONTROL «MEDICIÓN E IDENTIFICACIÓN DE LAS QUEJAS PRESENTADAS POR LOS CONSUMIDORES, REFERENTE A LA PRESTACIÓN DE LOS SERVICIOS PÚBLICOS EN SECTORES DE LA ECONOMÍA».
(Universidad Nacional Abierta y a Distancia, UNAD, 2013-12-15)
¿Cual es la importancia que tienen las organizaciones ciudadanas como mecanismos de control eficientes de las organizaciones?, ¿más específicamente las ligas de consumidores? En este artículo encontrará el lector una descripción de forma clara la incidencia social de este tipo de organizaciones y la importancia de una gestión clara y procedimentada para su eficiencia y buen servicio al ciudadano, y para dar sustento a ...