Showing items related by title, author, creator and subject.

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  Quality in customer service 

  Sanchez Trinidad, Rosa del Carmen; Soto Pérez, Rodolfo; Márquez Amaro, Raymundo; Castillo Méndez, Rocío del Carmen; Sánchez Cruz, Samantha; Aguirre Andrade, Antonio; Sanchez Trinidad, Adriana del Carmen; de los Santos Colorado, Levit Emmanuel; de Dios Domínguez, Wilber; Sanchez Trinidad, Rosa del Carmen; et al. (Sello editorial UNAD, 2022-08-20)

  The research presented in this article aims to analyze the empirical studies related to employee and customer satisfaction have limitations. One of the limitations is the small number of studies that exist where the interdependencies between these concepts are investigated. (Homberg, 2004) The improvement of marketing links, the performance of good customer service, and the operation of cash management, requires a ...
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  Impact of Covid-19 on the students of the Popular University of Chontalpa (IM-COVID-UPCH) 

  Aguirre Andrade, Antonio; Sanchez Trinidad, Rosa del Carmen; Sánchez Cruz, Samantha; Castillo Méndez, Rocío del Carmen; de Dios Domínguez, Wilber; Márquez Amaro, Raymundo; Sanchez Trinidad, Adriana del Carmen; Aguirre Andrade, Antonio; Sanchez Trinidad, Rosa del Carmen; Sánchez Cruz, Samantha; et al. (Sello editorial UNAD, 2022-08-20)

  The research presented in this article was developed in an institution of higher education located in the state of Tabasco with the purpose of learning how the pandemic caused by SARS-CoV2 (COVID-19) affected its students, given the urgent need to close educational spaces and activate a distance learning scheme, The concern also arose to have information on the socio-demographic characteristics of the students of the ...
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  Human Talent Management in the Petrochemical Industry 

  Sanchez Trinidad, Rosa del Carmen; Ulloa Pimienta, Ana Ruth; Ramírez Meneses, Aurora; Sánchez Trinidad, Adriana del Carmen; Sanchez Trinidad, Rosa del Carmen; Ulloa Pimienta, Ana Ruth; Ramírez Meneses, Aurora; Sánchez Trinidad, Adriana del Carmen (Sello Editorial UNAD, 2023-02-14)

  The management of human talent in organizations has come to be recognized as an inherent part of the administration, its main purpose is the maintenance and improvement of personal relationships between managers and collaborators of the company in all areas. The objective of this investigation is to highlight how the process of human talent management is an essential factor in job satisfaction in the Industry, the study ...